LAN70 Lean Thinking / Group activity

Crepe Truck Flow Lab

In groups of five or more, map the two-operator crepe truck from the customer order back to the resources. Make the flow, handoffs, waiting, and rework visible.

Build the map

Customer order ← resources

2/11 symbols

Use every symbol once

Symbol drawer

Your process flow

01Customer order

02Crepe delivered

Product Champion review

Is the customer order clear? Are all 11 symbols used? Can every caption be read? Where is the bottleneck, wait, or defect?

Two-minute retrospective